Delivery and Returns

Delivery

We deliver to mainland locations in England, Scotland and Wales, with delivery prices determined by location.

To request delivery to the Channel Islands or Northern Ireland, please contact our sales team.

Phone: 01789 595 200
Email: sales@gearmate.co.uk

Returns

We hope you will be delighted with your purchase. All Gearmate accessories are made to order for each specific vehicle, so unfortunately, we cannot generally accept returns.

In certain situations, a return may be possible. To enquire about applying for a return, please email our sales team at sales@gearmate.co.uk .

Return costs are paid by you, the customer. You are responsible for ensuring that returned goods arrive safely, are well packaged and are in a saleable condition. If you arrange your own carrier, you are responsible for claiming compensation from the relevant courier company in the event of loss or damage in transit.

Please allow 28 days for refunds or exchanges to be processed. No refund will be issued until the goods have been returned and thoroughly inspected by Gearmate.

Items that have been modified, tampered with, returned incomplete, or show signs of damage or use will not be accepted back into stock under the stated returns policy.

Late or Missing Refunds

If you have not received your refund, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have completed these steps and still have not received your refund, please contact us at sales@gearmate.co.uk .

Sale Items

Sale items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged within the applicable warranty period. If you need to exchange an item for the same product, please email sales@gearmate.co.uk .

Items for an approved exchange should be sent to:

Collection

Products may also be collected from our office in Warwickshire.

To arrange collection outside these hours, please contact our office in advance.

Phone: 01789 595 200

Fitting

A fitting service is currently available for collection orders only. You will be assigned a time slot for this service 48 hours before collection.

If you experience any issues with your fitting appointment, please contact our office. If you require fitting for a delivered item, please enquire with our team.

Damaged Products

If products are damaged in transit, you must notify Gearmate within the first 24 hours of delivery. Where you have accepted delivery and formally notified the driver that the goods are damaged, this notification period is extended to three days.