Frequently Asked Questions
Do I Need To Drill Into My Truck Bed To Secure A Gearmate System?
No! Our Gearmate bracket systems have been designed using 3D scan data of different manufacturers' beds to locate the tie-down points, so there is no need to drill.
Does It Come Assembled?
The main unit does. Any optional accessories may require assembly.
What Are Your Delivery Options?
We deliver to all mainland locations in England, Scotland and Wales, with prices determined by location. Shipping costs are calculated at checkout.
To request delivery to the Channel Islands or Northern Ireland, please contact our office.
For international shipping, please call our sales team on 01789 595 200 or email sales@gearmate.co.uk. International orders are processed by our sales team over the phone or by email.
Can I Collect My Gearmate System Myself?
Products can be collected from our office in Warwickshire.
Opening times are 09:00 to 16:00 Monday to Thursday and 09:00 to 12:00 on Friday. To arrange collection outside these times, please contact the office.
Can You Help Me Fit A Gearmate System Into My Truck?
A chargeable fitting service is available for collection orders only. You will be assigned a time slot for this service 48 hours before collection. If there are any issues, please contact the office.
Are The Systems Weatherproof?
Our systems are weather-resistant and protect items against wind, dirt and rain. They are corrosion-resistant, made from aluminium, and feature hard-wearing paint to automotive standards that withstands 1,000-hour salt spray tests. The decks are made from strong, lightweight composite panels.
What Are The Products Made From?
Our products are engineered to a high specification using aerospace and automotive technology. They use aluminium and composite materials to be as lightweight, strong and durable as possible.
What Does Maximum Distributed Load Mean?
It is the maximum weight that can be placed on the unit, provided the mass is spread evenly over the surface area.
What Payment Methods Do You Accept?
We accept all major debit and credit cards and bank transfers. We also offer PayPal, with an option to spread your payment over three months.
Payment for products is debited from your card when you place an order. If we cannot supply the products ordered, a full refund will be issued.
Our preferred payment processor is Barclaycard. Card payments are processed through Barclaycard under PCI DSS requirements. Gearmate does not retain customer card details after a transaction.
Your card provider may offer additional purchase protection; please check with them if you have any concerns.